Returns and Refunds

Last Updated: April 9, 2026

Thank you for shopping at CH Fashion House. We value your satisfaction and strive to provide you with the best online shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of delivery. To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags and labels intact.

  • Any accessories or gifts included with the product must also be returned.

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment (via PayHere).

  • Timeline: Approved refunds are typically processed within 1–3 business days. Please note that it may take additional time for the credit to appear in your account, depending on your bank or card issuer.

  • Shipping Costs: Original shipping charges are non-refundable, unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item for a different color or style, please contact our customer support team within 7 days of delivery. Exchanges are subject to product availability. If the desired item is out of stock, we will process a refund instead.

Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable:

  • Gift cards

  • Personalized or custom-made items

  • Items marked as "Final Sale" or "Clearance"

Damaged or Defective Items

In the event that your item arrives damaged or defective, please contact us immediately via WhatsApp with photos of the damage. We will arrange for a replacement or issue a full refund, including shipping costs.

Return Shipping

  • Customer Responsibility: You will be responsible for paying the shipping costs for returning your item.

  • Our Error: If the return is due to our error (e.g., wrong item shipped), we will coordinate with Koombiyo Delivery to collect the item from you at no additional cost.

  • Method: We recommend using a trackable shipping service like Koombiyo Delivery to ensure your return reaches us safely.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us: